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1<html><head><meta http-equiv="Content-Type" content="text/html; charset=ISO-8859-1"><title>FAQ.7.  User Support Policy</title><link rel="stylesheet" href="../xml/XSLCustomizationLayer/G4HTMLStylesheet.css" type="text/css"><meta name="generator" content="DocBook XSL Stylesheets V1.71.1"><link rel="start" href="index.html" title="Geant4 User's Guide for Application Developers"><link rel="up" href="ch10.html" title="Chapter FAQ.  Frequentry Asked Questions"><link rel="prev" href="ch10s06.html" title="FAQ.6.  Visualization"><link rel="next" href="apa.html" title="Appendix .  Appendix"><script language="JavaScript">
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8</script></head><body bgcolor="white" text="black" link="#0000FF" vlink="#840084" alink="#0000FF"><div class="navheader"><table width="100%" summary="Navigation header"><tr><th colspan="3" align="center">FAQ.7. 
9User Support Policy
10</th></tr><tr><td width="20%" align="left"><a accesskey="p" href="ch10s06.html"><img src="AllResources/IconsGIF/prev.gif" alt="Prev"></a> </td><th width="60%" align="center">Chapter FAQ. 
11Frequentry Asked Questions
12</th><td width="20%" align="right"> <a accesskey="n" href="apa.html"><img src="AllResources/IconsGIF/next.gif" alt="Next"></a></td></tr></table><hr></div><div class="section" lang="en"><div class="titlepage"><div><div><h2 class="title" style="clear: both"><a name="qanda.UserSupPolicy"></a>FAQ.7. 
13User Support Policy
14</h2></div></div></div><div class="qandaset"><table border="0" summary="Q and A Set"><col align="left" width="1%"><tbody><tr class="question"><td align="left" valign="top"><a name="qanda.UserSupPolicy.FirstAid"></a><a name="id554887"></a><b>Q:</b></td><td align="left" valign="top"><p>
15 If I need to discuss technical matters specific to my simulation
16 application or ask for first-aid help, who can I contact?
17</p></td></tr><tr class="answer"><td align="left" valign="top"><b>A:</b></td><td align="left" valign="top"><p>
18 Every institute and experiment participating in Geant4 has a G4
19 Technical Steering Board (TSB) representative who may be contacted
20 for help with problems relating to simulations. Please contact
21 the TSB representative closest to your project or to your
22 laboratory. To find out who your TSB representative is go to
23 <a href="http://geant4.web.cern.ch/geant4/" target="_top">
24 G4 Technical Board</a>. You may also post your question in the
25 <a href="http://geant4-hn.slac.stanford.edu:5090/Geant4-HyperNews/index" target="_top">
26 Geant4 HyperNews Forum</a>.
27
28</p></td></tr><tr class="question"><td align="left" valign="top"><a name="qanda.UserSupPolicy.FindBug"></a><a name="id555362"></a><b>Q:</b></td><td align="left" valign="top"><p>
29 If I find a bug or other problem with the code, who should be informed?
30</p></td></tr><tr class="answer"><td align="left" valign="top"><b>A:</b></td><td align="left" valign="top"><p>
31 A WWW interface, available at
32 <a href="http://cern.ch/geant4/problemreport/" target="_top">
33 Problem tracking system</a>, will forward the bug report to the
34 person responsible for the affected Geant4 domain. The Geant4 web makes
35 available a database of open incident reports, tagging the ones already
36 fixed and showing their status. An acknowledgement of the bug report
37 will be sent.
38</p></td></tr><tr class="question"><td align="left" valign="top"><a name="qanda.UserSupPolicy.PropFix"></a><a name="id555391"></a><b>Q:</b></td><td align="left" valign="top"><p>
39 If I propose a fix, who is responsible for approving it?
40</p></td></tr><tr class="answer"><td align="left" valign="top"><b>A:</b></td><td align="left" valign="top"><p>
41 The responsible person is the working group coordinator of the domain in
42 which the fix is to be applied. This person is usually also a TSB member.
43 If the fix affects more than one domain, the matter will be addressed by
44 the TSB.
45</p></td></tr><tr class="question"><td align="left" valign="top"><a name="qanda.UserSupPolicy.PropImprv"></a><a name="id555412"></a><b>Q:</b></td><td align="left" valign="top"><p>
46 To whom should I send a proposal for an improvement in Geant4
47 functionality?
48</p></td></tr><tr class="answer"><td align="left" valign="top"><b>A:</b></td><td align="left" valign="top"><p>
49 Any new requirement should be submitted via the automatic web system.
50 It will be discussed at the Geant4 TSB. You may also ask your TSB
51 representative to forward your requirement to the TSB. A new requirement
52 will trigger a cycle of analysis, design, implementation, testing and
53 documentation, which may involve different working groups. Any new
54 software or enhancement which will become a part of Geant4 must be
55 agreed upon by the TSB, which is charged with ensuring the consistency
56 of the entire toolkit.
57</p></td></tr><tr class="question"><td align="left" valign="top"><a name="qanda.UserSupPolicy.RegMeet"></a><a name="id555436"></a><b>Q:</b></td><td align="left" valign="top"><p>
58 Is there a regular user meeting which I should attend?
59</p></td></tr><tr class="answer"><td align="left" valign="top"><b>A:</b></td><td align="left" valign="top"><p>
60 There is only one Geant4 workshop per year. However, many experiments and
61 institutes in the Geant4 collaboration organize their own regular and/or
62 special Geant4 user workshops.
63</p></td></tr><tr class="question"><td align="left" valign="top"><a name="qanda.UserSupPolicy.PrtcProb"></a><a name="id555457"></a><b>Q:</b></td><td align="left" valign="top"><p>
64 Where can I find solutions to particular problems as well as general user
65 support?
66</p></td></tr><tr class="answer"><td align="left" valign="top"><b>A:</b></td><td align="left" valign="top"><p>
67 Solutions and tips for solving practical problems can be found on the
68 current FAQ page. General and specific user support information is
69 available at the
70 <a href="http://geant4.web.cern.ch/geant4/support/index.shtml" target="_top">
71 User Support</a> page.
72</p></td></tr></tbody></table></div></div><div class="navfooter"><hr><table width="100%" summary="Navigation footer"><tr><td width="40%" align="left"><a accesskey="p" href="ch10s06.html"><img src="AllResources/IconsGIF/prev.gif" alt="Prev"></a> </td><td width="20%" align="center"><a accesskey="u" href="ch10.html"><img src="AllResources/IconsGIF/up.gif" alt="Up"></a></td><td width="40%" align="right"> <a accesskey="n" href="apa.html"><img src="AllResources/IconsGIF/next.gif" alt="Next"></a></td></tr><tr><td width="40%" align="left" valign="top">FAQ.6. 
73Visualization
74 </td><td width="20%" align="center"><a accesskey="h" href="index.html"><img src="AllResources/IconsGIF/home.gif" alt="Home"></a></td><td width="40%" align="right" valign="top"> Appendix . 
75Appendix
76</td></tr></table></div></body></html>
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