1 | <!-- ******************************************************** --> |
---|
2 | <!-- --> |
---|
3 | <!-- [History] --> |
---|
4 | <!-- 1st version created: Katsuya Amako, Dec-2006 --> |
---|
5 | <!-- --> |
---|
6 | <!-- ******************************************************** --> |
---|
7 | |
---|
8 | |
---|
9 | <!-- ********************* QandA Section ******************** --> |
---|
10 | <section id="qanda.UserSupPolicy"> |
---|
11 | <title> |
---|
12 | User Support Policy |
---|
13 | </title> |
---|
14 | |
---|
15 | <qandaset defaultlabel="qanda"> |
---|
16 | |
---|
17 | |
---|
18 | <!-- ******* QandA Entry ******** --> |
---|
19 | <qandaentry id="qanda.UserSupPolicy.FirstAid"> |
---|
20 | |
---|
21 | <question><para> |
---|
22 | If I need to discuss technical matters specific to my simulation |
---|
23 | application or ask for first-aid help, who can I contact? |
---|
24 | </para></question> |
---|
25 | |
---|
26 | <answer><para> |
---|
27 | Every institute and experiment participating in Geant4 has a G4 |
---|
28 | Technical Steering Board (TSB) representative who may be contacted |
---|
29 | for help with problems relating to simulations. Please contact |
---|
30 | the TSB representative closest to your project or to your |
---|
31 | laboratory. To find out who your TSB representative is go to |
---|
32 | <ulink url="http://geant4.web.cern.ch/geant4/"> |
---|
33 | G4 Technical Board</ulink>. You may also post your question in the |
---|
34 | <ulink url="http://geant4-hn.slac.stanford.edu:5090/Geant4-HyperNews/index"> |
---|
35 | Geant4 HyperNews Forum</ulink>. |
---|
36 | |
---|
37 | </para></answer> |
---|
38 | </qandaentry> |
---|
39 | |
---|
40 | <!-- ******* QandA Entry ******** --> |
---|
41 | <qandaentry id="qanda.UserSupPolicy.FindBug"> |
---|
42 | |
---|
43 | <question><para> |
---|
44 | If I find a bug or other problem with the code, who should be informed? |
---|
45 | </para></question> |
---|
46 | |
---|
47 | <answer><para> |
---|
48 | A WWW interface, available at |
---|
49 | <ulink url="http://cern.ch/geant4/problemreport/"> |
---|
50 | Problem tracking system</ulink>, will forward the bug report to the |
---|
51 | person responsible for the affected Geant4 domain. The Geant4 web makes |
---|
52 | available a database of open incident reports, tagging the ones already |
---|
53 | fixed and showing their status. An acknowledgement of the bug report |
---|
54 | will be sent. |
---|
55 | </para></answer> |
---|
56 | </qandaentry> |
---|
57 | |
---|
58 | <!-- ******* QandA Entry ******** --> |
---|
59 | <qandaentry id="qanda.UserSupPolicy.PropFix"> |
---|
60 | |
---|
61 | <question><para> |
---|
62 | If I propose a fix, who is responsible for approving it? |
---|
63 | </para></question> |
---|
64 | |
---|
65 | <answer><para> |
---|
66 | The responsible person is the working group coordinator of the domain in |
---|
67 | which the fix is to be applied. This person is usually also a TSB member. |
---|
68 | If the fix affects more than one domain, the matter will be addressed by |
---|
69 | the TSB. |
---|
70 | </para></answer> |
---|
71 | </qandaentry> |
---|
72 | |
---|
73 | <!-- ******* QandA Entry ******** --> |
---|
74 | <qandaentry id="qanda.UserSupPolicy.PropImprv"> |
---|
75 | |
---|
76 | <question><para> |
---|
77 | To whom should I send a proposal for an improvement in Geant4 |
---|
78 | functionality? |
---|
79 | </para></question> |
---|
80 | |
---|
81 | <answer><para> |
---|
82 | Any new requirement should be submitted via the automatic web system. |
---|
83 | It will be discussed at the Geant4 TSB. You may also ask your TSB |
---|
84 | representative to forward your requirement to the TSB. A new requirement |
---|
85 | will trigger a cycle of analysis, design, implementation, testing and |
---|
86 | documentation, which may involve different working groups. Any new |
---|
87 | software or enhancement which will become a part of Geant4 must be |
---|
88 | agreed upon by the TSB, which is charged with ensuring the consistency |
---|
89 | of the entire toolkit. |
---|
90 | </para></answer> |
---|
91 | </qandaentry> |
---|
92 | |
---|
93 | <!-- ******* QandA Entry ******** --> |
---|
94 | <qandaentry id="qanda.UserSupPolicy.RegMeet"> |
---|
95 | |
---|
96 | <question><para> |
---|
97 | Is there a regular user meeting which I should attend? |
---|
98 | </para></question> |
---|
99 | |
---|
100 | <answer><para> |
---|
101 | There is only one Geant4 workshop per year. However, many experiments and |
---|
102 | institutes in the Geant4 collaboration organize their own regular and/or |
---|
103 | special Geant4 user workshops. |
---|
104 | </para></answer> |
---|
105 | </qandaentry> |
---|
106 | |
---|
107 | <!-- ******* QandA Entry ******** --> |
---|
108 | <qandaentry id="qanda.UserSupPolicy.PrtcProb"> |
---|
109 | |
---|
110 | <question><para> |
---|
111 | Where can I find solutions to particular problems as well as general user |
---|
112 | support? |
---|
113 | </para></question> |
---|
114 | |
---|
115 | <answer><para> |
---|
116 | Solutions and tips for solving practical problems can be found on the |
---|
117 | current FAQ page. General and specific user support information is |
---|
118 | available at the |
---|
119 | <ulink url="http://geant4.web.cern.ch/geant4/support/index.shtml"> |
---|
120 | User Support</ulink> page. |
---|
121 | </para></answer> |
---|
122 | </qandaentry> |
---|
123 | |
---|
124 | |
---|
125 | </qandaset> |
---|
126 | </section> |
---|