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| 3 | <TITLE>FAQ</TITLE>
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| 11 | <TABLE WIDTH="100%" >
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| 12 | <TR>
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| 13 | <TD>
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| 14 | <A HREF="http://cern.ch/geant4/support/userdocuments.shtml">
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| 15 | <IMG SRC="../../../resources/html/IconsGIF/Overview.gif" ALT="Overview"></A>
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| 16 | <IMG SRC="../../../resources/html/IconsGIF/ContentsGR.gif" ALT="Contents"></A>
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| 19 | </TD>
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| 20 |
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| 21 | <TD ALIGN=RIGHT><FONT COLOR="#238E23"><FONT SIZE=-1>
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| 22 | <B>Geant4 User's Documents</B></FONT></FONT>
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| 23 | </TD>
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| 24 | </TR>
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| 25 | </TABLE>
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| 26 | <P>
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| 27 | <BR>
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| 28 |
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| 29 | <CENTER><B><FONT COLOR="#238E23"><FONT SIZE=+4>
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| 30 | Frequently Asked Questions about User Support Policy
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| 31 | </FONT></FONT></B></CENTER>
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| 32 | <P>
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| 33 | <BR>
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| 34 |
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| 35 | <HR ALIGN="Center" SIZE="7%">
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| 36 |
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| 37 | <b>1.<i>If I need to discuss technical matters specific to my simulation
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| 38 | application or ask for first-aid help, who can I contact?</i></b>
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| 39 | <P>
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| 40 | Every institute and experiment participating in Geant4 has a G4
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| 41 | Technical Steering Board (TSB) representative who may be contacted
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| 42 | for help with problems relating to simulations. Please contact the
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| 43 | TSB representative closest to your project or to your laboratory.
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| 44 | To find out who your TSB representative is go to
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| 45 | <a href="http://cern.ch/geant4/organisation/technical_board.html">http://cern.ch/geant4/organisation/technical_board.html</a>.
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| 46 | You may also post your question in the Geant4 HyperNews Forum,
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| 47 | <a href="http://geant4-hn.slac.stanford.edu:5090/Geant4-HyperNews/index">http://geant4-hn.slac.stanford.edu:5090/Geant4-HyperNews/index</a>.</P><BR>
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| 48 |
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| 49 | <b>2.<i>If I find a bug or other problem with the code, who should be
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| 50 | informed?</i></b>
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| 51 | <P>
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| 52 | A WWW interface, available at
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| 53 | <a href="http://cern.ch/geant4/problemreport/">http://cern.ch/geant4/problemreport/</a>,
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| 54 | will forward the bug report to the person responsible for the affected
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| 55 | Geant4 domain. The Geant4 web makes available a database of open
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| 56 | incident reports, tagging the ones already fixed and showing their
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| 57 | status. An acknowledgement of the bug report will be sent.</P><BR>
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| 58 |
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| 59 |
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| 60 | <b>3.<i>If I propose a fix, who is responsible for approving it?</i></b>
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| 61 | <P>
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| 62 | The responsible person is the working group coordinator of the domain
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| 63 | in which the fix is to be applied. This person is usually also a
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| 64 | TSB member. If the fix affects more than one domain, the matter will
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| 65 | be addressed by the TSB.</P><BR>
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| 66 |
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| 67 | <b>4.<i>To whom should I send a proposal for an improvement in Geant4
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| 68 | functionality?</i></b>
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| 69 | <P>
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| 70 | Any new requirement should be submitted via the automatic web system.
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| 71 | It will be discussed at the Geant4 TSB. You may also ask your
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| 72 | TSB representative to forward your requirement to the TSB. A new
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| 73 | requirement will trigger a cycle of analysis, design, implementation,
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| 74 | testing and documentation, which may involve different working
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| 75 | groups. Any new software or enhancement which will become a part of
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| 76 | Geant4 must be agreed upon by the TSB, which is charged with ensuring
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| 77 | the consistency of the entire toolkit.</P><BR>
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| 78 |
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| 79 | <b>5.<i>Is there a regular user meeting which I should attend?</i></b>
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| 80 | <P>
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| 81 | There is only one Geant4 workshop per year. However, many experiments
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| 82 | and institutes in the Geant4 collaboration organize their own regular
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| 83 | and/or special Geant4 user workshops.</P><BR>
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| 84 |
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| 85 | <b>6.<i>Where can I find solutions to particular problems as well as general
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| 86 | user support?</i></b>
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| 87 | <P>
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| 88 | Solutions and tips for solving practical problems can be found on an
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| 89 | additional
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| 90 | <a href="http://cern.ch/geant4/support/faq.html">FAQ</a> page.
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| 91 | General and specific user support information is available at
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| 92 | <a href="http://cern.ch/geant4/support">http://cern.ch/geant4/support</a>.
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| 93 | </P><BR>
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