[904] | 1 | <!-- ******************************************************** --> |
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| 2 | <!-- --> |
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| 3 | <!-- [History] --> |
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| 4 | <!-- 1st version created: Katsuya Amako, Dec-2006 --> |
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| 5 | <!-- --> |
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| 6 | <!-- ******************************************************** --> |
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| 7 | |
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| 8 | |
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| 9 | <!-- ********************* QandA Section ******************** --> |
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| 10 | <section id="qanda.UserSupPolicy"> |
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| 11 | <title> |
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| 12 | User Support Policy |
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| 13 | </title> |
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| 14 | |
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| 15 | <qandaset defaultlabel="qanda"> |
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| 16 | |
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[1208] | 17 | |
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[904] | 18 | <!-- ******* QandA Entry ******** --> |
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| 19 | <qandaentry id="qanda.UserSupPolicy.FirstAid"> |
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| 20 | |
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| 21 | <question><para> |
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| 22 | If I need to discuss technical matters specific to my simulation |
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| 23 | application or ask for first-aid help, who can I contact? |
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| 24 | </para></question> |
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| 25 | |
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| 26 | <answer><para> |
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| 27 | Every institute and experiment participating in Geant4 has a G4 |
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| 28 | Technical Steering Board (TSB) representative who may be contacted |
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| 29 | for help with problems relating to simulations. Please contact |
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| 30 | the TSB representative closest to your project or to your |
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| 31 | laboratory. To find out who your TSB representative is go to |
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| 32 | <ulink url="http://geant4.web.cern.ch/geant4/"> |
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| 33 | G4 Technical Board</ulink>. You may also post your question in the |
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| 34 | <ulink url="http://geant4-hn.slac.stanford.edu:5090/Geant4-HyperNews/index"> |
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| 35 | Geant4 HyperNews Forum</ulink>. |
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| 36 | |
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| 37 | </para></answer> |
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| 38 | </qandaentry> |
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| 39 | |
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| 40 | <!-- ******* QandA Entry ******** --> |
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| 41 | <qandaentry id="qanda.UserSupPolicy.FindBug"> |
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| 42 | |
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| 43 | <question><para> |
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| 44 | If I find a bug or other problem with the code, who should be informed? |
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| 45 | </para></question> |
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| 46 | |
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| 47 | <answer><para> |
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| 48 | A WWW interface, available at |
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| 49 | <ulink url="http://cern.ch/geant4/problemreport/"> |
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| 50 | Problem tracking system</ulink>, will forward the bug report to the |
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| 51 | person responsible for the affected Geant4 domain. The Geant4 web makes |
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| 52 | available a database of open incident reports, tagging the ones already |
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| 53 | fixed and showing their status. An acknowledgement of the bug report |
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| 54 | will be sent. |
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| 55 | </para></answer> |
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| 56 | </qandaentry> |
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| 57 | |
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| 58 | <!-- ******* QandA Entry ******** --> |
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| 59 | <qandaentry id="qanda.UserSupPolicy.PropFix"> |
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| 60 | |
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| 61 | <question><para> |
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| 62 | If I propose a fix, who is responsible for approving it? |
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| 63 | </para></question> |
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| 64 | |
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| 65 | <answer><para> |
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| 66 | The responsible person is the working group coordinator of the domain in |
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| 67 | which the fix is to be applied. This person is usually also a TSB member. |
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| 68 | If the fix affects more than one domain, the matter will be addressed by |
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| 69 | the TSB. |
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| 70 | </para></answer> |
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| 71 | </qandaentry> |
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| 72 | |
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| 73 | <!-- ******* QandA Entry ******** --> |
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| 74 | <qandaentry id="qanda.UserSupPolicy.PropImprv"> |
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| 75 | |
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| 76 | <question><para> |
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| 77 | To whom should I send a proposal for an improvement in Geant4 |
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| 78 | functionality? |
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| 79 | </para></question> |
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| 80 | |
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| 81 | <answer><para> |
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| 82 | Any new requirement should be submitted via the automatic web system. |
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| 83 | It will be discussed at the Geant4 TSB. You may also ask your TSB |
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| 84 | representative to forward your requirement to the TSB. A new requirement |
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| 85 | will trigger a cycle of analysis, design, implementation, testing and |
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| 86 | documentation, which may involve different working groups. Any new |
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| 87 | software or enhancement which will become a part of Geant4 must be |
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| 88 | agreed upon by the TSB, which is charged with ensuring the consistency |
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| 89 | of the entire toolkit. |
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| 90 | </para></answer> |
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| 91 | </qandaentry> |
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| 92 | |
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| 93 | <!-- ******* QandA Entry ******** --> |
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| 94 | <qandaentry id="qanda.UserSupPolicy.RegMeet"> |
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| 95 | |
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| 96 | <question><para> |
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| 97 | Is there a regular user meeting which I should attend? |
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| 98 | </para></question> |
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| 99 | |
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| 100 | <answer><para> |
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| 101 | There is only one Geant4 workshop per year. However, many experiments and |
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| 102 | institutes in the Geant4 collaboration organize their own regular and/or |
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| 103 | special Geant4 user workshops. |
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| 104 | </para></answer> |
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| 105 | </qandaentry> |
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| 106 | |
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| 107 | <!-- ******* QandA Entry ******** --> |
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| 108 | <qandaentry id="qanda.UserSupPolicy.PrtcProb"> |
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| 109 | |
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| 110 | <question><para> |
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| 111 | Where can I find solutions to particular problems as well as general user |
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| 112 | support? |
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| 113 | </para></question> |
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| 114 | |
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| 115 | <answer><para> |
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| 116 | Solutions and tips for solving practical problems can be found on the |
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| 117 | current FAQ page. General and specific user support information is |
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| 118 | available at the |
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| 119 | <ulink url="http://geant4.web.cern.ch/geant4/support/index.shtml"> |
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| 120 | User Support</ulink> page. |
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| 121 | </para></answer> |
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| 122 | </qandaentry> |
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| 123 | |
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| 124 | |
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| 125 | </qandaset> |
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| 126 | </section> |
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