source: trunk/documents/UserDoc/DocBookUsersGuides/ForApplicationDeveloper/xml/FAQ/userSupportPolicy.xml @ 918

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<!--    1st version created:  Katsuya Amako, Dec-2006         -->
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<!-- ********************* QandA Section ******************** -->
<section id="qanda.UserSupPolicy">
<title>
User Support Policy
</title>

<qandaset defaultlabel="qanda">

<!-- ******* QandA Entry ******** -->
<qandaentry  id="qanda.UserSupPolicy.FirstAid">

<question><para>
  If I need to discuss technical matters specific to my simulation 
  application or ask for first-aid help, who can I contact?
</para></question>

<answer><para>
  Every institute and experiment participating in Geant4 has a G4 
  Technical Steering Board (TSB) representative who may be contacted 
  for help with problems relating to simulations. Please contact 
  the TSB representative closest to your project or to your 
  laboratory. To find out who your TSB representative is go to 
  <ulink url="http://geant4.web.cern.ch/geant4/">
  G4 Technical Board</ulink>. You may also post your question in the 
  <ulink url="http://geant4-hn.slac.stanford.edu:5090/Geant4-HyperNews/index">  
  Geant4 HyperNews Forum</ulink>.

</para></answer>
</qandaentry>

<!-- ******* QandA Entry ******** -->
<qandaentry  id="qanda.UserSupPolicy.FindBug">

<question><para>
  If I find a bug or other problem with the code, who should be informed?
</para></question>

<answer><para>
   A WWW interface, available at 
   <ulink url="http://cern.ch/geant4/problemreport/">
   Problem tracking system</ulink>, will forward the bug report to the 
   person responsible for the affected Geant4 domain. The Geant4 web makes 
   available a database of open incident reports, tagging the ones already 
   fixed and showing their status. An acknowledgement of the bug report 
   will be sent.
</para></answer>
</qandaentry>

<!-- ******* QandA Entry ******** -->
<qandaentry  id="qanda.UserSupPolicy.PropFix">

<question><para>
  If I propose a fix, who is responsible for approving it?
</para></question>

<answer><para>
  The responsible person is the working group coordinator of the domain in 
  which the fix is to be applied. This person is usually also a TSB member. 
  If the fix affects more than one domain, the matter will be addressed by 
  the TSB.
</para></answer>
</qandaentry>

<!-- ******* QandA Entry ******** -->
<qandaentry  id="qanda.UserSupPolicy.PropImprv">

<question><para>
  To whom should I send a proposal for an improvement in Geant4 
  functionality?
</para></question>

<answer><para>
  Any new requirement should be submitted via the automatic web system. 
  It will be discussed at the Geant4 TSB. You may also ask your TSB 
  representative to forward your requirement to the TSB. A new requirement 
  will trigger a cycle of analysis, design, implementation, testing and 
  documentation, which may involve different working groups. Any new 
  software or enhancement which will become a part of Geant4 must be 
  agreed upon by the TSB, which is charged with ensuring the consistency 
  of the entire toolkit.
</para></answer>
</qandaentry>

<!-- ******* QandA Entry ******** -->
<qandaentry  id="qanda.UserSupPolicy.RegMeet">

<question><para>
  Is there a regular user meeting which I should attend?
</para></question>

<answer><para>
  There is only one Geant4 workshop per year. However, many experiments and 
  institutes in the Geant4 collaboration organize their own regular and/or 
  special Geant4 user workshops.
</para></answer>
</qandaentry>

<!-- ******* QandA Entry ******** -->
<qandaentry  id="qanda.UserSupPolicy.PrtcProb">

<question><para>
  Where can I find solutions to particular problems as well as general user 
  support?
</para></question>

<answer><para>
  Solutions and tips for solving practical problems can be found on the 
  current FAQ page. General and specific user support information is 
  available at the 
  <ulink url="http://geant4.web.cern.ch/geant4/support/index.shtml">
  User Support</ulink> page.
</para></answer>
</qandaentry>


</qandaset>
</section>